Analyst III-Subsidiary Venue and Event Technology

JOB DESCRIPTION

Position Title:    Analyst III-Subsidiary Venue and Event Technology

Reports To:       Director of IT

Department:    Information Technology

Status:               Exempt

Date:                  October 2025

Broad Functions: The Analyst III-Subsidiary Venue and Event Technology support and maintains all technology-related software and hardware, services an appointed region addressing infrastructure, solution support, local service requests, and incident tickets. This role ensures compliance with enterprise technology policies, coordinates project requests, and delivers on operational tasks. The Technology Operations Lead serves as the administrator of all point-of-sale systems and provides first-class technical support for all technology services and solutions, assisting across subsidiary lines within the region while managing relationships with managed service and solution providers.

Main Duties and Responsibilities: 

1. Serve as the administrator of all point-of-sale systems, their functions, and any ancillary systems, including training, reporting, documenting, and enabling user access
2. Implement or guide the implementation of technology solutions for the operation ensuring consistency with overall technology standards, strategy, and operational requirements
3. Manage and coordinate managed service and solution providers for the successful delivery of technology services in support of our operating business needs
4. Support, within the region, new unit openings, and seasonal operational closures
5. Provide operational status and statistics regarding technology hardware and solutions to the regional director in support of the monthly operations review
6. Provide first-class technical support for all technology services and solutions, maybe focused at a location, but expect to assist across subsidiary lines within the region
7. Assist in project initiatives executed within the region
8. Assist in training current and new associates on proper procedures, regulations, and expectations

Skills and Qualifications:

1. Bachelor's degree preferred
2. Minimum 5 years of related experience in the implementation, management, and maintenance of information technology infrastructure and IT systems including cloud architectures, server technologies, communication technologies, LANs, WANs, telephone, voice, video, and data communication systems
3. Proven ability to work with diverse stakeholders, manage competing agendas and priorities, and translate complex information across internal and external audiences
4. Experience and knowledge of information security
5. Skilled in critical thinking, troubleshooting, written and oral communication, and customer-centric approaches
6. Working knowledge of enterprise systems such as point of sale (POS), Shift Microsoft Productivity Suite, and ServiceNow
7. Knowledge required of virtualization technologies, enterprise storage technologies, load balancers, Windows Server OS, Enterprise backup solutions, Lifecycle Management, and performance monitoring tools and remediation
8. Must be able to work on days, nights, weekends, and holidays based on event schedules
9. Occasional travel may be required during the off-season to support projects within the region

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee operates in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is largely a sedentary role and requires color determination vision (no color blindness) and to sit for extended periods of time in front of the computer. This position would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. Some bending and/or lifting of supplies and mail in/out materials from time to time may be required.

EEOC Statement:

We are an equal opportunity employer committed to building a diverse team and fostering an inclusive environment where employees feel empowered to bring their authentic selves to work. We welcome applications from all qualified candidates regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability status, or veteran status.