Area Plaza Director

Title:                           Area Plaza Director Turnpikes

Reports To:                Regional Director of Operations

Department:              Food and Beverage Operations

Status:                         Exempt

Date:                             September 2024

Broad Functions: Area Plaza Director focuses on delivering exceptional results, building a great culture, developing future leaders, and maintaining strong client relationships to multiple locations. Ensure the achievement of financial, operational, and guest service objectives achieved while fostering a best-in-class work environment. Oversee and coordinate the planning, organizing, training, and leadership necessary to achieve stated objectives across multiple restaurant units within a designated region.

Main Duties & Responsibilities:

1. Develop and implement strategic plans to achieve sales targets and profitability goals for all units in the assigned region.
2. Ensure consistent implementation of company policies, procedures, standards, specifications, guidelines, and training programs across all units.
3. Monitor and maintain high standards of quality in guest service, food preparation, and facility maintenance throughout the region.
4. Achieve company objectives in sales, service, quality, appearance of facilities, and sanitation through effective management of unit Managers and creating a positive, productive working environment.
5. Oversee financial performance of all units, including P&L management, cost control, and budget adherence.
6. Conduct regular visits to all units to ensure adherence to company standards and identify areas for improvement.
7. Develop and mentor unit Managers, fostering their professional growth and leadership skills.
8. Analyze and interpret financial and operational reports to drive performance improvements across the region.
9. Ensure all units comply with preventative maintenance programs and equipment upkeep standards.
10. Optimize labor scheduling and cost management across the region while maintaining appropriate staffing levels.
11. Ensure compliance with all company policies and administer fair and consistent corrective actions when necessary.
12. Maintain thorough knowledge of and ensure compliance with all federal, state, county, and municipal regulations pertaining to health, safety, and labor requirements across all units.
13. Develop and execute regional marketing, advertising, and promotional activities in collaboration with the marketing department.
14. Cultivate and maintain strong relationships with key stakeholders, including vendors, community leaders, brands and corporate partners.

Skills and Qualifications:

1. Bachelor’s degree in hospitality management, or related field experience.
2. Minimum of 7 years of experience in multi-unit restaurant management, with at least 3 years in a regional oversight role.
3. Demonstrated ability to lead and motivate a large team across multiple locations.
4. Strong financial acumen with experience in P&L management, budgeting, and forecasting.
5. Excellent knowledge of food and beverage operations, including both front-of-house and back-of-house functions.
6. Experience in strategic planning and implementing operational improvements across multiple units.
7. Strong analytical skills with the ability to interpret complex data and generate actionable insights.
8. Excellent communication and interpersonal skills, with the ability to effectively interact with all levels of the organization.
9. Proficiency in restaurant management software and Microsoft Office Suite.
10. Willingness to travel frequently within the assigned region (up to 70% travel may be required).

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions. While performing the duties of this job, the associate is regularly required to stand for long periods of time, use hands and fingers, communicate verbally, and hear. The associate is frequently required to reach with hands and arms, climb, balance, taste, and smell. The associate is also occasionally required to walk, stoop, kneel, crouch, crawl, and either lift or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus