Assistant Concept Manager (Restaurants)

Position Title: Assistant Concept Manager

Department: Operations

Reports To: General Manager

Status: Exempt

Broad Functions: Assist the Concept Manager in overseeing and coordinating the planning, organizing, training and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service, food quality, cleanliness and sanitation. Assist with proper training and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with F&B standards and company policies and procedures.

Main Duties & Responsibilities:

1.   Responsible for assigned shift and assisting in overall management.

2.   Assist in overall supervision of the store.

3.   Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with Areas USA’s policies and procedures.

4.   Fill in where needed to ensure guest service standards and efficient operations.

5.   Assist the CM to develop staff in all areas of managerial and professional development. Conduct meeting with staff as needed.

6.   Prepare paperwork, forms, reports & schedules in organized and timely manner.

7.   Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.

8.   Ensure that all products are received in correct unit count and condition, and deliveries are performed in accordance with the restaurant’s receiving procedures.

9.   Observe, teach, and correct staff’s service.

10. Assist CM in scheduling labor as required by anticipated business activity.

11. Place food orders needed at the restaurant.

12. Assists CM with inventory and add waste to the system for inventory purposes.

13. Understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant.

14. Provide advice and suggestions to Restaurant Manager as needed.

15. Assists in compliance with safety regulations optimal level of quality service is achieved.

16. Handle any guest complaint during assigned shift.

17. Communicate with guests and receive feedback.

18. Follow up on established training steps.

19. Stay on the store during peak hours.

20. Perform special projects and other responsibilities as assigned.

Skills and Qualifications/Requirements:

1.   Associates Degree with at least 2 years of front of the house operations and or assistant management positions.

2.   Have knowledge of service and food and beverage.

3.   Be able to communicate and understand the predominant language(s) of the restaurant’s trading area.

4.   Excellent basic math and computer skills and have the ability to operate a cash register or POS system.

5.   Must have the ability to lead a team to reach organizational objectives and goals.

6.   Excellent Customer Service skills.

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand for long periods of time, use hands and fingers, communicate verbally, and hear. The associate is frequently required to reach with hands and arms, climb, balance, taste, and smell. The associate is also occasionally required to walk, stoop, kneel, crouch, crawl, and either lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

EEOC Statement:

We are an equal opportunity employer committed to building a diverse team and fostering an inclusive environment where employees feel empowered to bring their authentic selves to work. We welcome applications from all qualified candidates regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability status, or veteran status.