Assistant Concept Manager

Job Title: Assistant Concept Manager

Reports To: Concept Manager

Department:Food & Beverage/Retail Operations

Status: Exempt 

Date:September 2023

Broad Functions: The Assistant Manager assists the Concept Manager in the implementation and enforcement of all restaurant standards in accordance with food safety guidelines. Responsible for financial aspects of the restaurant, sales, cost, fixed assets, ordering food and supplies. Timely implementation of all corporate programs ensures great guest service, safe food quality, restaurant cleanliness and sanitation.

Main Duties and Responsibilities:

1. Understand completely all policies, procedures, standards, specifications, guidelines, and training programs.
2. Estimate food consumption, place orders with suppliers, and check quality standards upon delivery of food and beverage.
3. Resolve customer complaints about food quality or service through company standards.
4. Maintain sanitation standards and assist in keeping appropriate records.
5. Monitor actions of staff and customers to ensure that health and safety standards and liquor regulations (where applicable) are followed in adherence to state and local guidelines.
6. Assists in the Preparation of all required paperwork, including forms, reports, and schedules in an organized and timely manner.
7. Order supplies such as tableware, cooking utensils and cleaning items.
8. Arrange for maintenance and repair of equipment and other services (as needed)
9. Maintain opening and closing procedures and security standards.
10. Advises concept manager to the performance of associates.
11. Ensure all employees are following the company dress code guidelines.
12. Monitor food preparation and methods to ensure compliance with brand and company specification and standards.
13. Perform any other duties as assigned by supervisor.

Skills and Qualifications

1. Minimum High School Diploma, some college preferred.
2. 1-2 years restaurant management experience.
3. Excellent communication skills.
4. Strong organizational skills
5. Strong customer service skills
6. Must be able to adapt to a diverse workforce.
7. Ability to assist leadership team in reaching organizational objectives and goals.
8. Basic understanding of P&L goals for the location including labor, sales, and COG.

Ability to work under pressure. Able to work a flexible work schedule and meet business demands, including weekends and holidays. Knowledge of managing the operations of a business, or group. Knowledge of products and services including selling strategy. Knowledge of providing special services to customers based on their needs.

PART V

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand for long periods of time, use hands and fingers, communicate verbally, and hear. The associate is frequently required to reach with hands and arms, climb, balance, taste, and smell. The associate is also occasionally required to walk, stoop, kneel, crouch, crawl, and either lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.