Assistant Director, Operations

Job Title:Assistant Director of Airport Operations

Reports To:Director of Airport Operations

Status:Exempt

Department:Operations

Date:July 2024

Broad Functions: Support the Director in overseeing airport operations business, focusing on delivering exceptional results, contributing to a great culture, developing future leaders, and maintaining strong client relationships. Assist in achieving financial, operational, and guest service objectives while fostering a best-in-class work environment.

Main Duties and Responsibilities:

1.Support the achievement of business unit expectations in financial performance, people management, client satisfaction, and business partner relationships.

2.Assist in implementing strategies to create a best-in-class culture where team members are valued, appreciated, and driven to provide an exceptional guest experience.

3.Help identify and mentor potential future leaders, contributing to a strong leadership pipeline.

4.Maintain high standards of food safety and brand compliance across operations.

5.Assist in managing and optimizing budgets to ensure financial targets are met or exceeded.

6.Help ensure adherence to brand standards across all locations.

7.Actively participate in daily floor operations within the airport.

8.Support the creation and execution of action plans to address retention, turnover, and overall employee satisfaction.

9.Collaborate with the Director to implement business strategies aligned with organizational goals and objectives.

10.Assist in overseeing staffing requirements and budget guidelines in conjunction with annual financial statements.

11.Support compliance with airport badging requirements through daily termination notifications.

12.Help optimize schedules and ensure payroll compliance while using the workforce management tool.

13.Work with team members to maintain high-quality storefronts and ensure timely store openings.

14.Liaise with various business units in the daily affairs of the operation as directed.

15.Participate in public relations activities as needed.

Supervisory Responsibilities:

1.Assist in leading and mentoring the leadership team, including Concept Managers.

2.Help set clear goals and support accountability for delivering results.

3.Participate in regular performance evaluations and provide feedback to team members.

4.Assist in addressing and resolving associate relations matters.

Skills and Qualifications:

1.Bachelor’s degree in business administration, Hospitality, or related field.

2.5+ years of experience in management of food, beverage, and retail operations, handling multiple locations (10+).

3.Proven track record of contributing to the success of a multi-million-dollar business.

4.Strong financial acumen and ability to analyze business performance.

5.Excellent leadership skills with a focus on team development and motivation.

6.Ability to contribute to a positive, high-performance culture.

7.Strong client relationship management skills.

8.Proficient in Microsoft Office suite and relevant business software.

9.Strong strategic planning and execution abilities.

10.Excellent oral and written communication skills.

11.Strong analytical skills for budget management and business analysis.

12.Exceptional time management, organization, and project management skills.

13.Commitment to maintaining high standards of guest relations, diplomacy, and professionalism.

Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand for long periods of time, use hands and fingers, communicate verbally, and hear. The associate is frequently required to reach with hands and arms, climb, balance, taste, and smell. The associate is also occasionally required to walk, stoop, kneel, crouch, crawl, and either lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.

EEOC Statement:

We are an equal opportunity employer committed to building a diverse team and fostering an inclusive environment where employees feel empowered to bring their authentic selves to work. We welcome applications from all qualified candidates regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability status, or veteran status.