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IT Digital Applications Manager

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Job Title:                    IT Digital Applications Manager

Department:            Information Technology

Reports To:                Director of IT / Chief Information Officer

Status:                        Full-Time, Exempt

Date:                           10/2025

 

Broad Responsibilities: Lead the strategy, development, implementation, and maintenance of the organization's digital applications portfolio. Oversee the management of web platforms, mobile applications, content management systems, and other digital solutions that support business operations and customer engagement. Direct a team of developers, analysts, and support specialists to ensure digital applications meet business requirements, performance standards, and security requirements while delivering exceptional user experiences.

Main Duties & Responsibilities:

  1. Lead and manage the digital applications team including developers, specialists, and analysts
  2. Develop and execute strategic roadmap for digital applications aligned with business objectives
  3. Oversee the design, development, implementation, and maintenance of web applications, mobile apps, and digital platforms
  4. Manage content management systems (CMS), customer portals, e-commerce platforms, and other digital solutions
  5. Collaborate with business stakeholders to gather requirements, prioritize projects, and deliver solutions
  6. Establish and monitor KPIs for application performance, availability, and user satisfaction
  7. Manage application lifecycle including planning, development, testing, deployment, and retirement
  8. Ensure digital applications comply with security standards, data privacy regulations, and accessibility requirements
  9. Oversee vendor relationships for third-party digital platforms, licenses, and professional services
  10. Develop and manage departmental budget for digital applications and related technologies
  11. Implement DevOps practices and continuous integration/continuous deployment (CI/CD) pipelines
  12. Lead incident response and problem resolution for critical application issues
  13. Drive digital innovation initiatives and evaluate emerging technologies for potential adoption
  14. Establish and enforce development standards, coding practices, and documentation requirements
  15. Conduct performance reviews, provide mentorship, and support professional development of team members
  16. Partner with cybersecurity team to ensure application security and vulnerability management
  17. Coordinate with infrastructure teams on hosting, cloud services, and integration requirements
  18. Present project updates, business cases, and technical recommendations to senior leadership

 

Skills and Qualifications:

  1. Bachelor’s degree in computer science, Information Systems, Software Engineering, or related field; Master's degree preferred
  2. 7-10 years of experience in application development, digital platforms, or IT management
  3. 5+ years of experience in a leadership or management role
  4. Proven track record of successfully delivering complex digital application projects
  5. Proven ability to lead, motivate, and develop high-performing technical teams
  6. Strong project and program management capabilities
  7. Experience managing budgets, forecasting costs, and optimizing resource allocation
  8. Vendor management and contract negotiation experience
  9. Strategic thinking with ability to align technological initiatives with business goals
  10. Excellent communication and presentation skills for technical and non-technical audiences
  11. Strong business acumen and customer-focused mindset
  12. Strategic thinker with analytical and problem-solving abilities
  13. Collaborative leadership style with ability to influence across departments
  14. Adaptable and comfortable with ambiguity in fast-paced environments
  15. Results-oriented with focus on continuous improvement
  16. Relevant certifications preferred (PMP, ITIL, Agile/Scrum Master, AWS/Azure Solutions Architect, or similar)
  17. Strong understanding of web technologies, frameworks, and architectures (HTML, CSS, JavaScript, React, Angular, .NET, Java, etc.)
  18. Experience with content management systems (Adobe Experience Manager, Sitecore, WordPress, Drupal, or similar)
  19. Knowledge of mobile application development (iOS, Android, React Native, Flutter)
  20. Expertise in cloud platforms (Azure, AWS, GCP) and cloud-native application development
  21. Understanding of API development, microservices architecture, and system integration
  22. Familiarity with databases (SQL, NoSQL) and data management practices
  23. Experience with DevOps tools and practices (Git, Jenkins, Docker, Kubernetes, CI/CD pipelines)
  24. Knowledge of application security, authentication protocols, and data protection
  25. Understanding of UX/UI design principles and accessibility standards (WCAG)
  26. Experience with project management methodologies (Agile, Scrum, Waterfall)
  27. Proficiency with monitoring and analytics tools (Application Insights, Google Analytics, Splunk)


Physical Demands:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to sit for extended periods of time. This position is performed within an office environment whose duties are primarily performed behind a desk. Employees in this position frequently operate a computer, read and write, file and interact with others in person, over the phone, and via other devices. They move about within the office to access file cabinets, documents, office machinery, and other equipment. They may also have to do some light lifting of supplies and materials from time to time. Occasionally move objects weighing up to 20 lbs., and sometimes, but rarely, up to 50 lbs.

EEOC Statement:

We are an equal opportunity employer committed to building a diverse team and fostering an inclusive environment where employees feel empowered to bring their authentic selves to work. We welcome applications from all qualified candidates regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability status, or veteran status.

Benefits:

We offer full-time eligible employees affordable medical insurance, dental and vision benefits, along with a variety of voluntary insurance options. Our benefits package includes company-sponsored life insurance, a free employee assistance program, competitive paid time off, company holidays, and a 401k retirement plan with company match. Plus, enjoy access to discount programs for travel and entertainment and a location meal program. In addition, this position is bonus eligible. 

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