Multi-unit General Manager (Airport Restaurants)

Job Title: Multi-Unit General Manager  

Department: Operations  

Reports To: Leadership (Concourse, Director of Operations, Site General Manager, Plaza Director where applicable) 

Status: Exempt  

Date: May 2025 

Broad Responsibilities: 

Lead and oversee operations across multiple airport food service locations by driving exceptional results, establishing and maintaining consistent company culture, and managing key stakeholder relationships across units. Hold full accountability for achieving financial, operational, and guest service objectives while creating and sustaining best-in-class work environments across all assigned locations. Develop and implement strategic training initiatives and provide leadership to multiple management teams to ensure consistent delivery of premium service that exceeds Food and Beverage standards and company policies and procedures. Direct and mentor unit-level management teams to achieve operational excellence and foster professional growth across the portfolio. 

Main Duties & Responsibilities: 

1. Understand completely all policies, procedures, standards, specifications, guidelines, and training programs. 
2. Estimate food consumption, place orders with suppliers, and check quality standards upon delivery of food and beverage. 
3. Resolve customer complaints about food quality or service through company standards. 
4. Maintain sanitation standards and keep appropriate records. 
5. Monitor actions of staff and customers to ensure that health and safety standards and liquor regulations (where applicable) are followed in adherence to state and local guidelines. 
6. Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner. 
7. Order supplies such as tableware, cooking utensils and cleaning items. 
8. Arrange for maintenance and repair of equipment and other services (as needed) 
9. Maintain opening and closing procedures and security standards. 
10. Make employment and termination recommendation consistent with company guidelines. 
11. Ensure all employees follow company dress code guidelines. 
12. Recruit, hire and oversee Brand & Company training for staff. 
13. Monitor food preparation and methods to ensure compliance with brand and company specification and standards. 
14. Forecast labor and staff schedule appropriately as business dictates. 
15. Responsible for onboarding and continued development of associates assigned to their concept. 
16. Perform any other duties assigned by supervisor.

Skills and Qualifications 

1. Minimum High School Diploma, some college preferred. 
2. 2-5 years restaurant management experience. 
3. Excellent communication skills. 
4. Strong organizational skills 
5. Strong customer service skills 
6. Ability to forecast sales based on trends. 
7. Must be able to adapt to a diverse workforce. 
8. Competency in ordering and inventory process 
9. Ability to lead a team and reach organizational objectives and goals. 
10. Ability to understand all P&L responsibilities and goals for the location including labor, sales, and COG. 
11. Ability to work under pressure.  
12. Able to work a flexible work schedule and meet business demands, including weekends and holidays. Knowledge of managing the operations of a business, with knowledge of products and services including selling strategy  

Benefits:

We offer full-time eligible employees affordable medical insurance, dental and vision benefits, along with a variety of voluntary insurance options. Our benefits package includes company-sponsored life insurance, a free employee assistance program, competitive paid time off, company holidays, and a 401k retirement plan with company match. Plus, enjoy access to discount programs for travel and entertainment and a location meal program. In addition, this position is bonus eligible. 

EEOC Statement:

We are an equal opportunity employer committed to building a diverse team and fostering an inclusive environment where employees feel empowered to bring their authentic selves to work. We welcome applications from all qualified candidates regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability status, or veteran status.

Physical Demands: 

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the associate is regularly required to stand for long periods of time, use hands and fingers, communicate verbally, and hear. The associate is frequently required to reach with hands and arms, climb, balance, taste, and smell. The associate is also occasionally required to walk, stoop, kneel, crouch, crawl, and either lift or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.