Unit General Manager I (Retail)

Job Title: Unit General Manager I Retail

Department: Operations 

Reports To: Senior Leadership (Site General Manager, Director of Operations, Plaza Director) 

Status: Exempt 

Date: May 2025 

Salary: 

Broad Responsibilities:

Lead and oversee all aspects of airport retail operations by driving exceptional results, establishing and maintaining company culture, and managing key client relationships. Hold full accountability for achieving financial, operational, and customer service objectives while creating and sustaining a best-in-class work environment. Develop and implement strategic training initiatives and provide leadership to all personnel to ensure consistent delivery of premium service that exceeds Retail standards and company policies and procedures. Direct and mentor the management team to achieve operational excellence and foster professional growth.

Main Duties & Responsibilities:

1.    Follow all policies, procedures, standards, specifications, guidelines, and training programs.

2.    Oversee merchandise inventory and verify and oversee reconciliation process for deliveries.

3.    Resolve immediate customer concerns about product quality or service following company standards.

4.    Maintain store presentation standards throughout shifts and complete required documentation.

5.    Supervise staff during shifts to ensure health and safety standards are followed according to state and local guidelines.

6.    Complete shift-related paperwork, including forms and reports in a timely manner.

7.    Monitor and report supply levels for store fixtures, display materials and cleaning items.

8.    Report maintenance and repair needs for equipment and facilities.

9.    Execute opening and closing procedures and maintain security standards.

10. Provide feedback on team member performance.

11. Make employment and termination recommendation consistent with company guidelines.

12. Monitor staff compliance with company dress code guidelines.

13. Assist with on-the-job training for new team members.

14. Monitor merchandise presentation and sales methods to ensure compliance with brand and company specification and standards.

15. Forecast labor and staff schedule appropriately as business dictates in compliance with CBS if applicable.

16. Responsible for onboarding and continued development of associates assigned to their concept.

17. Perform any other duties as assigned by supervisor.

Skills and Qualifications

1.    High School Diploma or equivalent required.

2.    2+ years retail management.

3.    Basic communication skills.

4.    Ability to organize shift-level tasks.

5.    Strong customer service skills.

6.    Understanding of basic business patterns.

7.    Ability to work effectively with a diverse workforce.

8.    Familiarity with inventory management basics.

9.    Emerging leadership ability and team motivation skills.

10. Basic understanding of sales, labor costs, and cost of goods.

11. Ability to work under pressure.

12. Able to work a flexible work schedule including weekends and holidays.

Benefits:

We offer full-time eligible employees affordable medical insurance, dental and vision benefits, along with a variety of voluntary insurance options. Our benefits package includes company-sponsored life insurance, a free employee assistance program, competitive paid time off, company holidays, and a 401k retirement plan with company match. Plus, enjoy access to discount programs for travel and entertainment and a location meal program. In addition, this position is bonus eligible. 

EEOC Statement:

We are an equal opportunity employer committed to building a diverse team and fostering an inclusive environment where employees feel empowered to bring their authentic selves to work. We welcome applications from all qualified candidates regardless of race, color, religion, gender identity, sexual orientation, national origin, age, disability status, or veteran status.

Physical Demands: 

the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand for long periods of time, use hands and fingers, communicate verbally, and hear. The associate is frequently required to reach with hands and arms, climb, balance, taste, and smell. The associate is also occasionally required to walk, stoop, kneel, crouch, crawl, and either lift or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus.